28 Sep 2017

Worldwide Flight Delays as IT Check-in Systems Crash

Airport Queues

The Amadeus Altea check-in system, used by 125 airlines worldwide, crashed this morning, leading to delays for thousands of passengers worldwide. Delays have been reported at airports including London Heathrow and Gatwick, Charles de Gaulle Paris, Washington DC, Baltimore, Melbourne, Changi in Singapore, Johannesburg and Zurich.

The company who built the Amadeus system have blamed a ‘network issue’ for the crash, and said that services are being ‘gradually restored’.

Airports have had to use manual check-in systems instead, leading to long queues at check-in desks around the world.

Heathrow flights are reported to be delayed by about half to one hour, with delays running into this afternoon.

A spokesman for the airport said: ‘A small number of airlines are currently experiencing intermittent issues with their check-in systems at airports around the world – including at Heathrow.’

‘Passengers will still be able to check-in for their flight, although the process may take slightly longer than usual.

‘We are working closely with our airlines to help resolve the issue as quickly as possible. We apologise for any inconvenience this may cause.’

A spokesman for Amadeus said: ‘Amadeus confirms that during the morning, we experienced a network issue that caused disruption to some of our systems.

‘As a result of the incident, customers experienced disruption to certain services.

‘Amadeus technical teams took immediate action to identify the cause of the issue and restore services as quickly as possible. That action is ongoing with services gradually being restored.

‘Amadeus regrets any inconvenience caused to customers.’


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Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

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