26 Apr 2013

Iberia Flight Claim – Bob, Flassans sur Issole, France

“We are delighted to give the best possible reference to your service – absolutely 100%.

Not only was everyone of your people really helpful and charming but you kept us informed at all stages of your dealings with Iberia concerning our 8hrs 20 mins delay Madrid-Quito. For well over a year Iberia had consistently ignored our justifiable claims, even after registered letters to their President, but your approach achieved the settlement of €600 each.

We shall tell our friends that your service is impeccable and your price, even with the small increase, is the best around. Well done – you deserve to succeed. Best wishes, Bob.”

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