Privacy Policy

We believe you deserve the utmost respect when it comes to the security and use of your personal information, so we have described how we look after your information as clearly as possible.

We WILL NEVER sell your information.


Our Privacy Policy

Our Privacy Policy applies both while you, the customer, inputs information into our website whether you engage us or not, and at all times thereafter. Throughout this Privacy Policy “you” means the customer, whether or not you engage us. Our Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests. We reserve the right to update this Privacy Policy, and these changes will be posted on our site. We encourage you to periodically review this page for the latest information on our privacy practices.

We are committed to keeping your personal information confidential and will only give it to others for the purposes set out in this Privacy Policy.  If you have questions or complaints regarding our Privacy Policy or practices, please contact us at [email protected]

For the purpose of the Data Protection Act 1998, the data controllers are Loci London Limited.


We recognise how important it is to protect and manage the information you share with us. We employ firewalls and other security technologies to protect your information from external attack.

Collecting your information

We collect information about you in a number of ways:

  • directly from you when you complete a form on our website
  • any other information that you subsequently send to us
  • we may collect information about your computer including, but not limited to, where available, your IP address, operating system and browser type – for more information on information collected in this way please see our Cookies Policy
  • we may also record and/or monitor calls for quality checks and staff training – such recordings may also be used to help us combat fraud.

Use of your information

We will hold and use the following details about you:

  • your name, address, phone number, email address, date of birth
  • details of your flight
  • details of when you contact us and when we contact you
  • as well as any other information which we reasonably need to make a claim on your behalf
  • we may keep details of any phone number(s) that you call us from and use them to contact you
  • we may also keep details of your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation

Information we share:

  • we will keep your personal information confidential and only share it with others for the purposes explained in this policy

We may share information about you:

  • with any firm, organisation or person we use to help us operate our business, to collect payments and recover debts or to provide a service on our behalf
  • any firm, organisation or person in conjunction with whom we provide products and services
  • any person who has told us and who we reasonably believe to be your parent, carer or helper where you are unable to handle your own affairs because of mental capacity or other similar issues
  • any payment system we may use
  • any person to whom we sell or transfer (or enter into negotiations to sell or transfer) our business or any of our rights or obligations under any agreement we may have with you – if the transfer or sale goes ahead, the transferee or purchaser may use your personal information in the same way as us
  • regulators, ombudsmen or other authorities, including tax authorities, including those overseas, where we are requested by them to do so
  • any person or third party of our choosing provided that you have given us permission to do so

How we use your information

We will use your information to:

  • operate and manage your claim
  • carry out, monitor and analyse our business
  • contact you by email, SMS, post phone or in any other way about our products and services, unless you tell us that you prefer not to receive marketing
  • provide your information to other persons or third parties who may contact you by email, SMS, post phone or in any other way about their products and services, unless you tell us that you prefer us not to
  • to identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes
  • carry out market research, business and statistical analysis
  • provide information to independent external bodies such as governmental departments and agencies, universities and similar to carry out research
  • carry out audits
  • perform other administrative and operational purposes including the testing of systems
  • trace your whereabouts
  • recover any debt you owe us
  • comply with our regulatory obligations

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the Data Protection Act 1998.

Access to your information

Under the Data Protection Act 1998, you have a right to access certain personal records we hold about you. This is called a Data Subject Access Request, which you can make by writing to [email protected] A fee is payable.

We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is inaccurate.

As part of the application process, we ask you whether we, or our partners, may contact you about our products and services by telephone, post, email and SMS (or any other reasonable method). If you ticked “yes” but no longer wish to receive such communications, please contact us at [email protected]

No win no fee! Our claim experts take care of everything for youStart your claim

Recent Testimonialssee more testimonials

Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
Start your claim