2 Aug 2017

Long Delays at Birmingham Airport Due to Swissport Staffing Issues

Birmingham Airport

Passengers have been left waiting on planes for hours at Birmingham airport as the staff were unavailable to open the plane doors, and others have had to wait hours for their luggage, as the airport are beset with staffing problems during the peak holiday season.

The ground handler, Swissport, have experienced extreme staffing problems recently with about a quarter of their staff (20-30 team members) being off sick last week. Swissport are responsible for various ground handling duties, including baggage handling, so this has led to long delays. The airport has drafted in extra staff to support Swissport on the ground, which has helped alleviate some of the problems.

Birmingham Airport released a statement about the problem, “Birmingham Airport can confirm that ground handler, Swissport, is experiencing staffing issues which are intermittently impacting on the operations and passengers,” it read.

“Birmingham Airport is doing everything in its power to support Swissport and sincerely apologises for the impact this is having on passengers travelling through Birmingham Airport.

“Swissport is contracted by airlines to manage ground operations at Birmingham; however, recognising the impact to customers, the Airport is providing significant operation support.

“Despite this effort, the Airport regrets to inform passengers travelling from Birmingham that they may suffer delays.

“Birmingham Airport is doing everything in its power to support Swissport, and sincerely apologises for the impact this is having on passengers travelling through Birmingham.

“Passengers should feedback concerns to their airline, which contracts Swissport to provide ground services.”

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Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
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