22 Aug 2017

Gatwick Baggage Chaos Leaves Passengers Without Essential Luggage

Luggage

A breakdown of the baggage system at Gatwick’s North terminal over the weekend left hundreds of holidaymakers stranded without their luggage. The problem mainly affected Easyjet passengers, but was caused no by the airline but by the baggage handlers at the airport.

Days later, many holidaymakers have not yet been reunited with their belongings, and many are taking to social media to vent their frustration. Some complain of being left without essential medications, clothes or baby equipment, for example.

A Gatwick Airport spokesman said: “A small number of bags were not put on departing flights over the weekend due to an issue with the baggage system. The issue has since been rectified. Gatwick recognises the inconvenience that this issue has caused and would like to apologise to anyone affected. Passengers should contact their airline for the latest information on their missing luggage.”

A spokesman for Easyjet said: “Due to a baggage belt failure at London Gatwick Airport on Sunday, easyJet, like other airlines, experienced delays in the delivery of hold luggage to departing aircraft. This resulted in a number of flights departing without all of the luggage stowed in the hold. EasyJet takes the wellbeing of our passengers very seriously and we have been working closely with the airport team to return luggage to our passengers as soon as possible. We would like to thank passengers for their understanding and apologise for any inconvenience caused.”

Whilst problems on this scale are unusual, it is not uncommon for people to arrive at their destinations without their luggage. Therefore it is recommended that, wherever possible, essential items such as medications should be carried in hand luggage to minimise any inconvenience in the event of baggage problems.

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