Flight Delay Rights

This legislation, known as EC Regulation 261/2004, protects the Flight Delay Rights of passengers in the case of cancellations, rerouting, delays and denied boarding.

Europe’s bureaucrats are on the side of the airline passenger; legislation now makes it possible to claim compensation for delayed flights within the European Union. The European Commission has, since 2005, assured your Flight Delay Rights as an airline passenger when airline companies do not meet their contractual obligations.


The implementation of this regulation has in reality not been so simple. Airlines hide behind the ‘extraordinary circumstances’ clause and when they do agree to pay financial compensation, this often happens in the form of vouchers for future ticket purchases.

Breaks the rules

This breaks the rules of the EC Regulation. Airlines ARE OBLIGED to offer passengers information describing their Flight Delay Rights when faced with delays, cancellations or rerouting. In reality this seldom happens, resulting in passengers not receiving the proper care and assistance they are entitled to under EU law.


EU Regulation (EC) 261/2004 applies to all flights within the European Union, all flights departing from the EU to a country outside the Union, regardless of country of registration of the airline, and all flights arriving in an EU country operated by a European airline.

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Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
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