FAQs

We aim to make the process simple for you. We do the work
while you sit back and wait for your claim to be paid out.

Who are Claim4Flights.com?

Claim4Flights.com is a trading name of Loci London Limited, a company registered in England. We exist to help customers who have had their flights delayed, cancelled or rerouted receive compensation from the relevant airline operator. We have a dedicated team of professionals and aviation experts that deal with your claim from start to finish. We aim to make the process simple for you – we do the work while you sit back and wait for your claim to be paid out.

Airline operators are required to explain reasons for flight delays and cancellations and by law need to pay out for valid claims. However, this can be a time consuming and stressful experience when undertaken by individuals. Claim4Flights.com is here to help you get the compensation you could be entitled to for the inconvenience you have experienced.

Should I use Claim4Flights.com?

Yes. Our job is to help customers so we have the resources, knowledge and time to do this for you. We will only charge a fee once your compensation is successfully recovered.

Should I make a claim?​

Yes. Because under the European law air operators or air carriers are responsible to deliver the quality of service you have paid them for.

How does it work?​

If your flight was delayed by more than 3 hours, cancelled or re-routed  EC law protects your rights as a passenger and imposes obligations on the airline operator to pay out compensation for your trouble.

If you suffer a delay of three hours or more when you arrive at your destination, you may be entitled to the following compensation:

€250 for any flights of 1,500 kilometres or less;
€400 for any flights within the European Union of more than 1,500 kilometres, and for any other flights between 1,500 and 3,500 kilometres;
€600 for any flights over 3,500 kilometres.

Similar compensation may be available if your flight was re-routed.

Can anyone claim?

Yes. Anybody who has taken a flight that departed within the EU or flew on an EU airline that landed within the EU can claim compensation under the EU Regulation.

Is it easy to claim?

That depends.  We know that some of the airlines are making it very difficult for individuals to claim the compensation that they are due.  That is why we set up Claim4Flights.com.  We can take the hassle away from your claim and do it all for you.

How should I claim?

Please check the flight eligibility on our website by filling the flight number and date (when starting a claim). Please complete the simple form and we’ll do the rest.

You will be notified when the money has arrived.

How much does it cost?

Claim4Flights is no win, no fee – you only pay us if we are successful in claiming compensation for your delayed or cancelled flight. When we have recovered the flight claim compensation we charge 25% commission plus an admin fee of £25 per passenger. Unfortunately we also have to charge VAT on the total fees.

If we need to work with our legal partners to enforce your claim we will do this at no extra cost – our fees will remain exactly the same and your claim will still be no-win, no-fee. Therefore if we are unsuccessful you will have nothing to pay. 

The Claim4Flights service is no-win, no-fee with absolutely no hidden charges.

How long will I have to wait for the money?

The process can take from 3 weeks upwards.  We give a deadline to any airline operator to pay compensation. However, the EU Regulation does not specify a time frame in which they must pay and we have known the process to take a number of months.

That is where Claim4Flights.com help your claim process – if the airline refuses to accept your compensation claim then we can negotiate with the airline and challenge them by referencing relevant case law. If the airline still refuses to pay, we can work with our legal partners to assist with your claim. We hope that it does not come to this, but if it does we will discuss this with you and offer you continued support. Please note, however, we will not at this or any other stage offer you any legal advice.

Which flights qualify for compensation?

All scheduled and most charter flights that depart from an EU member state qualify.  Flights operated by an EU airline that land in the EU also qualify.

Under the EU Regulation an airline is not liable to pay compensation in “extraordinary circumstances”. You should be aware that this may apply to your claim.  However, we will use our experience to challenge any extraordinary circumstance that we do not believe to be valid or consistent with EU regulations.

EC Regulation No 261/2004

The European Commission and Parliament enacted this law for airline operating companies to fulfill their contractual obligations. This Regulation gives airline passengers the right to claim compensation when they do not make good the promises they make and therefore inconvenience passengers. Airline operators must pay compensation to passengers on delayed cancelled and rerouted flights unless extraordinary circumstances affecting the flights apply. These are circumstances beyond the airlines’ control such as freak weather conditions or other rare events. Unless an extraordinary event can be proven (often unlikely), along with the fact that the airline did everything reasonably expected to minimise disruption, then the airline must pay compensation.

What if the airline has already rejected my claim?

Claim4Flights have turned around many examples where the airline initially rejected a claim. It really depends on the airline’s grounds for rejecting it, and whether the grounds stand up to closer examination. If you have had a claim rejected, just get in touch with the case reference assigned by the airline and we’ll do what we can to fight your case for you.

No win no fee! Our claim experts take care of everything for youStart your claim

Recent Testimonialssee more testimonials

Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
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