14 Jun 2017

Family Kicked off Flight for Storing Cake in Wrong Compartment

JetBlue Plane in Flight

A family of four on their way to a birthday celebration were kicked off a Jetblue flight for storing their birthday cake in the wrong compartment. The family were at the back of the plane, and had put the cake in an overhead locker reserved for storage of emergency equipment.

The family say they were given conflicting advice by staff on where to stow the cake. Cameron Burke, from the family, said that they had asked cabin crew where to store the cake, then had put it in the locker where instructed. Then they were asked to move the cake and put it under a seat, which they duly did. But then, said Burke, another flight attendant appeared who berated her colleague and then accused the family of being ‘non-compliant’.

Surprised by the seemingly-irrational behaviour of the second flight attendant, Burke questioned, “Miss, have you been drinking?”. Shortly afterwards, another flight attendant asked the family to leave the plane, and when they refused the police were called. All other passengers were removed from the plane while the family were ejected.

The policeman stated that he could see no evidence of wrongdoing, but couldn’t answer the family’s queries about receiving refunds for the flight, stating that was between the airline and the family. The family left the flight and travelled the following day with a different airline, but their luggage was still on the plane so had to be collected by another family member at the destination.

A spokesperson for Jetblue defended their actions, and in a statement explained their side of the story; that the family had used the wrong locker then ignored requests to move the cake. The spokesperson said, “The customers became agitated, cursed and yelled at the crew, and made false accusations about a crewmember’s fitness to fly. After the customers refused to speak to a team leader about the situation, the Port Authority Police Department was called and the entire aircraft deplaned.”

Not surprisingly, the family intend to sue the airline.

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