4 Aug 2017

Dog Claiming Compensation for 6-hour Flight Delay

KLM Plane in Flight

In the first case of its kind, Dutch company Claim4U are attempting to claim compensation from KLM for a delay suffered by Tony the dog, along with flight delay compensation for his Israeli owner.

The dog was travelling on its own ticket, and during the 6-hour delay its cage was left out in the boiling sunshine until the owner urgently intervened.

“We are asking KLM for compensation for Tony and his owner,” said Victor Loonstein, director of Claim4U, “They both experienced discomfort due to the long delay…..Tony spent hours waiting in his cage in the boiling heat and was clearly suffering.”

Claim4U believe that Tony has rights under EU flight delay compensation laws, and contend that the dog suffered more inconvenience than any of the human passengers on the flight.

KLM said it would not comment on the case until it was officially lodged. “We take every case seriously, even this one,” a spokesman for the airline said.


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Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
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