3 Jul 2017

Airlines Must Tell You DIRECTLY if they Cancel Your Flight (Not Just Tell the Travel Agent)

plane tickets and passport

Under EU compensation rules, airlines may be liable for compensation if they cancel your flight less than 14 days in advance. Previously this has caused some confusion if your ticket was booked through a travel or booking agent. For example, the airline may inform the travel agent more than 14 days in advance, but due to tardy administration the travel agent may not inform you until less than 14 days before the flight – at which point you would think you may be able to claim compensation due to the flight being cancelled less than 14 days in advance.

However, previously the airline could escape compensation by showing that they had informed the booking agent more than 14 days in advance. But this has all changed due to a recent ruling in the European Court of Justice, which is binding on lower Courts. The ruling states that the airline must inform the travellers affected by the cancellation, not just the agent who booked the ticket.

The ruling, in the case of Krijgsman v SLM, means that travellers who have been caught out like this in the past can go back up to 6 years to re-open their claim. If they have previously claimed and been rejected on the grounds that the airline informed the booking agent over 14 days in advance, they should contact the airline citing this ruling and ask that the compensation claim be reviewed.


Fields marked with an * are required

No win no fee! Our claim experts take care of everything for youStart your claim

Recent Testimonialssee more testimonials

Big thanks for the £304.70 transferred to my bank account today. My claim related to a three-leg flight from Norwich UK to Phoenix USA via Schiphol. The CAA suggested I had a good case but could do nothing because the delay occurred within Dutch jurisdiction. I twice did battle with KLM/Delta myself but they would not budge. Another claims firm tried but threw in the towel. So congratulations to Claim4Flights for taking it on and winning – and for getting the money transferred into my bank account within two days of notification. Very impressed!

Delta Airlines Flight – Andy, Norfolk from Delta Airlines £304.70 won 11th April 2017
Start your claim